https://blog.mulinux.com/en/tags/otrs/ Mulinux - Linux Operations & DevOps blog. Notes on Linux, Kubernetes, Docker and backend engineering. Hugo 0.160.0 & FixIt v0.4.5 en Fri, 01 Jun 2018 13:27:46 +0800 https://blog.mulinux.com/en/otrs-curl-api/ Fri, 01 Jun 2018 13:27:46 +0800 https://blog.mulinux.com/en/otrs-curl-api/ Operations <h2 class="heading-element" id="cmdb字段参考"><span>CMDB字段参考</span> <a href="#cmdb%e5%ad%97%e6%ae%b5%e5%8f%82%e8%80%83" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><pre><code>{ &#34;ConfigItem&#34;: [ { &#34;CurInciState&#34;: &#34;Operational&#34;, &#34;ConfigItemID&#34;: &#34;1&#34;, &#34;InciStateType&#34;: &#34;operational&#34;, &#34;CurInciStateType&#34;: &#34;operational&#34;, &#34;Number&#34;: &#34;4722000001&#34;, &#34;CreateBy&#34;: &#34;1&#34;, &#34;CurDeplState&#34;: &#34;Production&#34;, &#34;LastVersionID&#34;: &#34;5&#34;, &#34;DeplState&#34;: &#34;Production&#34;, &#34;CreateTime&#34;: &#34;2018-06-01 02:53:44&#34;, &#34;DefinitionID&#34;: &#34;1&#34;, &#34;VersionID&#34;: &#34;5&#34;, &#34;DeplStateType&#34;: &#34;productive&#34;, &#34;CIXMLData&#34;: { &#34;SerialNumber&#34;: &#34;ABC513VEFG&#34;, &#34;Ram&#34;: &#34;16G&#34;, &#34;WarrantyExpirationDate&#34;: &#34;2018-05-31&#34;, &#34;Vendor&#34;: &#34;&#34;, &#34;CPU&#34;: [ &#34;6核&#34;, &#34;&#34; ], &#34;Model&#34;: &#34;ProLiant DL380 Gen9&#34;, &#34;Owner&#34;: &#34;&#34;, &#34;NIC&#34;: { &#34;NIC&#34;: &#34;10.0.0.1&#34;, &#34;IPoverDHCP&#34;: &#34;No&#34; }, &#34;Type&#34;: &#34;&#34;, &#34;HardDisk&#34;: { &#34;HardDisk&#34;: &#34;200G&#34;, &#34;Capacity&#34;: &#34;&#34; }, &#34;GraphicAdapter&#34;: &#34;&#34;, &#34;FQDN&#34;: &#34;&#34;, &#34;OperatingSystem&#34;: &#34;&#34;, &#34;Description&#34;: &#34;&#34; }, &#34;Class&#34;: &#34;Computer&#34;, &#34;InciState&#34;: &#34;Operational&#34;, &#34;CurDeplStateType&#34;: &#34;productive&#34;, &#34;Name&#34;: &#34;yz-o12-10.0.0.1&#34; } ] }</code></pre><h2 class="heading-element" id="工单字段参考"><span>工单字段参考</span> <a href="#%e5%b7%a5%e5%8d%95%e5%ad%97%e6%ae%b5%e5%8f%82%e8%80%83" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><pre><code>{ &#34;Ticket&#34;: [ { &#34;Age&#34;: 17572057, &#34;PriorityID&#34;: &#34;3&#34;, &#34;ServiceID&#34;: &#34;&#34;, &#34;Type&#34;: &#34;Unclassified&#34;, &#34;Responsible&#34;: &#34;root@localhost&#34;, &#34;StateID&#34;: &#34;1&#34;, &#34;ResponsibleID&#34;: &#34;1&#34;, &#34;ChangeBy&#34;: &#34;1&#34;, &#34;EscalationTime&#34;: &#34;0&#34;, &#34;Changed&#34;: &#34;2018-05-31 23:33:25&#34;, &#34;OwnerID&#34;: &#34;1&#34;, &#34;RealTillTimeNotUsed&#34;: &#34;0&#34;, &#34;GroupID&#34;: &#34;2&#34;, &#34;Owner&#34;: &#34;root@localhost&#34;, &#34;CustomerID&#34;: &#34;&#34;, &#34;TypeID&#34;: &#34;1&#34;, &#34;Created&#34;: &#34;2017-11-09 15:08:10&#34;, &#34;Priority&#34;: &#34;3 normal&#34;, &#34;UntilTime&#34;: 0, &#34;EscalationUpdateTime&#34;: &#34;0&#34;, &#34;Queue&#34;: &#34;Raw&#34;, &#34;QueueID&#34;: &#34;2&#34;, &#34;State&#34;: &#34;new&#34;, &#34;Title&#34;: &#34;testtest&#34;, &#34;CreateBy&#34;: &#34;1&#34;, &#34;TicketID&#34;: &#34;3&#34;, &#34;StateType&#34;: &#34;new&#34;, &#34;UnlockTimeout&#34;: &#34;0&#34;, &#34;EscalationResponseTime&#34;: &#34;0&#34;, &#34;EscalationSolutionTime&#34;: &#34;0&#34;, &#34;LockID&#34;: &#34;1&#34;, &#34;ArchiveFlag&#34;: &#34;n&#34;, &#34;TicketNumber&#34;: &#34;2017110947000013&#34;, &#34;CreateTimeUnix&#34;: &#34;1510211290&#34;, &#34;Lock&#34;: &#34;unlock&#34;, &#34;SLAID&#34;: &#34;&#34;, &#34;CustomerUserID&#34;: &#34;it@mulinux.com&#34; } ] }</code></pre><h2 class="heading-element" id="工单查询json参考"><span>工单查询json参考</span> <a href="#%e5%b7%a5%e5%8d%95%e6%9f%a5%e8%af%a2json%e5%8f%82%e8%80%83" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><pre><code>{ &#34;Ticket&#34;: { &#34;Queues&#34;: &#34;Postmaster&#34; } }</code></pre><h2 class="heading-element" id="搜索扩展信息json参考"><span>搜索扩展信息json参考</span> <a href="#%e6%90%9c%e7%b4%a2%e6%89%a9%e5%b1%95%e4%bf%a1%e6%81%afjson%e5%8f%82%e8%80%83" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><pre><code>{ &#34;UserLogin&#34;: &#34;root@localhost&#34;, &#34;Password&#34;: &#34;123456&#34;, &#34;ConfigItem&#34;: { &#34;Class&#34;:&#34;应用&#34;, &#34;CIXMLData&#34;:{ &#34;CODE&#34;:&#34;226&#34; } } }</code></pre><h2 class="heading-element" id="操作工单api"><span>操作工单API</span> <a href="#%e6%93%8d%e4%bd%9c%e5%b7%a5%e5%8d%95api" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><h4 class="heading-element" id="获取工单详细信息"><span>获取工单详细信息</span> <a href="#%e8%8e%b7%e5%8f%96%e5%b7%a5%e5%8d%95%e8%af%a6%e7%bb%86%e4%bf%a1%e6%81%af" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/3?UserLogin=root@localhost&amp;Password=123456&#34;</code></pre><h4 class="heading-element" id="创建工单"><span>创建工单</span> <a href="#%e5%88%9b%e5%bb%ba%e5%b7%a5%e5%8d%95" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=root@localhost&amp;Password=123456&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;Ticket\&#34;:{\&#34;Title\&#34;:\&#34;REST Create Test\&#34;, \&#34;Type\&#34;: \&#34;Unclassified\&#34;, \&#34;Queue\&#34;:\&#34;Raw\&#34;,\&#34;State\&#34;:\&#34;open\&#34;,\&#34;Priority\&#34;:\&#34;3 normal\&#34;,\&#34;CustomerUser\&#34;:\&#34;customer\&#34;},\&#34;Article\&#34;:{\&#34;Subject\&#34;:\&#34;Rest Create Test\&#34;,\&#34;Body\&#34;:\&#34;This is only a test\&#34;,\&#34;ContentType\&#34;:\&#34;text/plain; charset=utf8\&#34;}}&#34; -X POST</code></pre><h4 class="heading-element" id="更新工单"><span>更新工单</span> <a href="#%e6%9b%b4%e6%96%b0%e5%b7%a5%e5%8d%95" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/3?UserLogin=root@localhost&amp;Password=123456&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;Ticket\&#34;:{\&#34;Queue\&#34;:\&#34;Postmaster\&#34;}}&#34; -X PATCH</code></pre><h4 class="heading-element" id="搜索工单"><span>搜索工单</span> <a href="#%e6%90%9c%e7%b4%a2%e5%b7%a5%e5%8d%95" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=root@localhost&amp;Password=123456&amp;Queue=PostMaster&#34;</code></pre><h2 class="heading-element" id="操作cmdb-api"><span>操作CMDB API</span> <a href="#%e6%93%8d%e4%bd%9ccmdb-api" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h2><h4 class="heading-element" id="获取cmdb详细信息"><span>获取CMDB详细信息</span> <a href="#%e8%8e%b7%e5%8f%96cmdb%e8%af%a6%e7%bb%86%e4%bf%a1%e6%81%af" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/ConfigItem/1?UserLogin=root@localhost&amp;Password=123456&#34; curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/ConfigItem/1&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;UserLogin\&#34;:\&#34;root@localhost\&#34;,\&#34;Password\&#34;:\&#34;123456\&#34;}&#34; -X GET</code></pre><h4 class="heading-element" id="创建cmdb"><span>创建CMDB</span> <a href="#%e5%88%9b%e5%bb%bacmdb" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/ConfigItem&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;UserLogin\&#34;:\&#34;root@localhost\&#34;,\&#34;Password\&#34;:\&#34;123456\&#34;,\&#34;ConfigItem\&#34;:{\&#34;Class\&#34;:\&#34;Computer\&#34;,\&#34;DeplState\&#34;:\&#34;Production\&#34;,\&#34;InciState\&#34;:\&#34;Operational\&#34;,\&#34;Name\&#34;:\&#34;SH-TG-C4-FB13\&#34;,\&#34;CIXMLData\&#34;:{\&#34;SerialNumber\&#34;:\&#34;6CU513VRKQ\&#34;,\&#34;Ram\&#34;:\&#34;16G\&#34;,\&#34;Model\&#34;:\&#34;ProLiant DL380 Gen9\&#34;,\&#34;NIC\&#34;:{\&#34;NIC\&#34;:\&#34;192.168.1.1\&#34;,\&#34;IPoverDHCP\&#34;:\&#34;No\&#34;}}}}&#34; -X POST</code></pre><h4 class="heading-element" id="更新cmdb"><span>更新CMDB</span> <a href="#%e6%9b%b4%e6%96%b0cmdb" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/ConfigItem/1&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;UserLogin\&#34;:\&#34;root@localhost\&#34;,\&#34;Password\&#34;:\&#34;123456\&#34;,\&#34;ConfigItem\&#34;:{\&#34;Class\&#34;:\&#34;Computer\&#34;,\&#34;DeplState\&#34;:\&#34;Production\&#34;,\&#34;InciState\&#34;:\&#34;Operational\&#34;,\&#34;Name\&#34;:\&#34;SH-TG-C4-FB18\&#34;}}&#34; -X PATCH</code></pre><h4 class="heading-element" id="搜索cmdb"><span>搜索CMDB</span> <a href="#%e6%90%9c%e7%b4%a2cmdb" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h4><pre><code>curl &#34;http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/ConfigItem&#34; -H &#34;Content-Type: application/json&#34; -d &#34;{\&#34;UserLogin\&#34;:\&#34;root@localhost\&#34;,\&#34;Password\&#34;:\&#34;123456\&#34;,\&#34;ConfigItem\&#34;:{\&#34;Class\&#34;:\&#34;Computer\&#34;}}&#34; -X GET</code></pre> https://blog.mulinux.com/en/otrs5-install/ Thu, 24 Nov 2016 22:51:34 +0800 https://blog.mulinux.com/en/otrs5-install/ Operations <h1 class="heading-element" id="准备工作"><span>准备工作</span> <a href="#%e5%87%86%e5%a4%87%e5%b7%a5%e4%bd%9c" class="heading-mark"> <svg class="octicon octicon-link" viewBox="0 0 16 16" version="1.1" width="16" height="16" aria-hidden="true"><path d="m7.775 3.275 1.25-1.25a3.5 3.5 0 1 1 4.95 4.95l-2.5 2.5a3.5 3.5 0 0 1-4.95 0 .751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018 1.998 1.998 0 0 0 2.83 0l2.5-2.5a2.002 2.002 0 0 0-2.83-2.83l-1.25 1.25a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042Zm-4.69 9.64a1.998 1.998 0 0 0 2.83 0l1.25-1.25a.751.751 0 0 1 1.042.018.751.751 0 0 1 .018 1.042l-1.25 1.25a3.5 3.5 0 1 1-4.95-4.95l2.5-2.5a3.5 3.5 0 0 1 4.95 0 .751.751 0 0 1-.018 1.042.751.751 0 0 1-1.042.018 1.998 1.998 0 0 0-2.83 0l-2.5 2.5a1.998 1.998 0 0 0 0 2.83Z"></path></svg> </a> </h1><p>官方地址： <a href="https://www.otrs.com" target="_blank" rel="external nofollow noopener noreferrer">www.otrs.com</a> 社区：http://ask.otrs.org.cn/；http://www.otrs-china.cn/forum.php</p>